SHIPPING AND RETURNS POLICY

What is your cancellation policy?

We do not accept cancellations.

I changed my mind, can I get a refund?

Due to these items being very limited, we do not take returns for refunds or credit. ALL SALES ARE FINAL. Please make sure that before you finalize your purchase, you have selected the correct size and colour of your items.

What is your return policy?

We do not accept returns. ALL SALES ARE FINAL. Please make sure that before you finalize your purchase, you have selected the correct sizes and colours of your items.

Please do not ship your items to our location with the intention to return the item and receive a refund. Items sent to our location will not be returned to the sender under any circumstance unless paid for by the sender.

What is your exchange policy?

We will only consider exchanges for size, damages or defects, or if the wrong product(s) were shipped to you by mistake. All requests for an exchange must be made within 7 days after the package is received. The item MUST be in the same condition that it was received (unwashed and unworn). We CANNOT exchange the item if it has been worn, washed, or damaged.

If you would like to exchange an item due to the wrong item or size being shipped to you, please contact customer support for authorization. To be considered, exchanges must be requested within 7 days of receipt and items must be in new condition (un-worn with all tags and labels attached). Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect or damage. If entitled to a replacement item, we will replace the product, subject to inventory, within a reasonable period of time.

All exchange shipments are the responsibility of the customer. Exchange requests made after 7 days of receipt of the item will not be accepted.

ALL ELIGIBLE EXCHANGES ARE SUBJECT TO AVAILABILITY OF INVENTORY. ITEMS THAT ARE ELIGIBLE FOR AN EXCHANGE MAY ONLY BE EXCHANGED ONCE PER ORDER.

What if I never received my item?

We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon request, we will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for you to investigate. If an item was lost or stolen, it is your responsibility to file a claim with the shipping carrier to receive compensation for lost or stolen packages that are the fault of the shipping carrier.

How do I contact Customer Support?

Please contact us via email at info@liguedesnobles.com. Please make sure to include all relevant information like your order number, style name, size and colour so we can better assist you.